Frequently asked questions of rental

Canceling

How do I cancel my existing reservation?

You can cancel your reservation:

7 days before your rental - FOR FREE

3 days before your rental - 50% of the rental price

2 days and more before your rental - 100% of the rental price

Extra Equipment Rental

I can ask to include a child seat?

Of course! We will be happy to provide the baby seat or boster. During the inquiry, kindly specify the age of the child.

Age Restrictions

What are the minimum age requirements for renting?

You must be at least 21 years of age to rent, but for cars with more than 300 hp of powerful, you must be at least 25.

Requirements

Pick Up and Delivery

Where can I pick up and leave the vehicle?

We can deliver and collect your vehicle to any address, hotel or airport.

Payment

When i have to pay the rental?

The rental payment is made only at the beginning of the rental in cash or by credit card.

Additional Drivers

Can someone else drive a car that I rent?

 Yes. An additional driver must be at least 25 years of age. RLC will check the additional drivers' license to ensure that it is valid.

Locations

Rent Luxe Car has a lot of rental points in all main cities of Europe and we can delivery the requested car to any adress, hotel or airport.

Can I pick up at one location and return at another?

Yes – and you won't believe how easy we make it. With our convenient and affordable one-way rentals from participating airport, downtown and suburban locations.

Required Credentials/Deposits

What kinds of credentials will I need to present when I pick up my rental?

Driver’s license and passport requirements

All drivers must present a valid international driver's license. You will be required to present a valid passport in the driver’s name.

"Deposit" credential requirements

The preferred second required credential is a major credit card such as American Express,  MasterCard or Visa. Prepaid charge/debit or gift cards are not an acceptable form of identification at rental pick up.

Do you require a deposit to rent a vehicle?

Yes! Generally it is ammount of 10% of the new car price.

Permissable Usage

Cancellation policy

What is your cancellation policy?

If we have your written booking or prepayment we consider this like date of confirmation. You can cancel your booking, but please read before our cancellation policy. 

"NO SHOW" after 2 hours of according meeting time is considered like cancelling of order.

  • Up to 7 days from rental start, 30% of total booking amount is kept for the entire following season as credit towards a rental.
  • From 7 to 2 days’ prior the rental start, you lose the 50% of total booking amount.
  • From 2 to 0 days’ prior the rental start you lose 100% of total booking amount.

 

General

Can I request a call back?

Yes! You can send your number on info@rentluxecar.com or to +393391461303 with whatsapp or viber.

What is different about Rent Luxe Car and other companies?

We are a german company owner and operator and have built a secure network of approved fleet owners so that our customers are always protected from unscrupulous brokers and suppliers. Ask a member of the reservations team more about how Rent Luxe Car protects you and ensures clients always get what they pay for.

What countries you cover with luxury car rental?

Rent Luxe Car operates the own fleet of 35+ vehicles in Europe. We have a network of approved fleet owners we work with. We currently operate in 7 European countries including, Italy, Spain, France, Switzerland, Germany, Austria and Monaco. We cover most of main European cities like Rome, Milan, Nice, Cannes, Saint Tropez, Verona, Munich, Venice, Monte Carlo, Barcelona and many others. 

Does Rent Luxe Car offer additional concierge services?

Sure. We offer a lot of additional services like:

- personal chauffeur

- airport transfer

- car delivery

- yacht booking

- helicopter booking

- luxury restaurants booking

and all what you need for...

Accidents/Damage/Repair

What should I do if I have problems with my car?

Don’t hesitate to call our toll-free 24-hour assistance at +393391461303

 

What should I do if I'm involved in an accident or the car is damaged during my rental?

When an accident occurs, first ensure that you are in a safe area away from traffic. Call us on +393391461303 Next, contact local police and complete an accident report. 

What if I am not at fault for the accident/damage?

Ensure that you get the other party's contact information so we may pursue them and/or their insurance company on your behalf for damages. Please note that our pursuit of the other party does not absolve you from your contractual obligation to pay for the damage.

Who is responsible for parking, tolls and moving traffic violations?

You are responsible for payment of any parking, toll and moving traffic violations along with a reasonable administrative fee, so please drive safely and observe all ordinances.

Customer Service 24/7
Contacts